Who We Are

Change-Capable People. Change-Capable Organisations.

For over three decades we’ve helped leaders, teams and organisations across Australia turn their hopes into real results.

Meet Our People

About The Change Agency

Grounded in the Psychology of Change

Each of our consultants is a change agent — educated and experienced in the science of teaching and the psychology of how people change. Our emphasis is on people changing old habits and doing new things.

We grow adults to their full potential, for their own benefit and the organisation’s, enabling people and teams to convert their hopes into real results.

20+

Years

100s

Leaders Developed

2

Public & Private Sector

Our Approach

Our People

Meet the Change Agents

Jane Downing

Jane Downing

Director, The Change Agency

Jane is described as a truly charismatic teacher whose words and wisdom touch people at a heart level, inspiring new beginnings. As a coach she partners leaders through the exciting but sometimes lonely work of becoming a "real" leader. She believes renewal is critical for individuals, organisations and communities alike.

  • Master’s Degree in Organisational Change
  • Higher Degree in Counselling Psychology
  • Degree in Education
"The only way to change people's behaviour is to change yourself."

Our Associates

Jane Downing

Director, The Change Agency

Jane is described as a truly charismatic teacher whose words and wisdom touch people at a heart level, inspiring new beginnings. As a coach she partners leaders through the exciting but sometimes lonely work of becoming a "real" leader. She believes renewal is critical for individuals, organisations and communities alike.

Jane is a charismatic leader and executive coach dedicated to inspiring personal growth, new beginnings, and authentic leadership. As the Director of The Change Agency for over 20 years, she specializes in organizational culture change and professional development. Jane holds advanced degrees in Organizational Change, Counselling Psychology, and Education, and is the author of "Finding Your Voice". Her work empowers leaders to build collaborative, inclusive environments, solve complex problems for the common good, and drive renewal across individuals, organizations, and communities.

Organizational ChangeLeadership CoachingCulture TransformationPersonal DevelopmentExecutive Counseling

Joan Wilson-Jones

Consultant

An accomplished consultant, trainer, and coach with over three decades of diverse experience lifting organizations by inspiring their people.

Joan Wilson-Jones has been transforming organizations and inspiring teams for over thirty years, bringing a unique dual perspective derived from her success as both an internal senior manager and an external consultant. Throughout her diverse career, Joan has successfully managed teams across highly varied sectors, ranging from tax compliance to community services. This robust practical background directly informs her highly sought-after work as a presenter, speaker, and coach. She specializes in critical workplace dynamics, including leadership development, change and conflict management, cultural interactions, and cultivating healthy, resilient work environments that actively support employee mental health and work-life balance.  Joan’s practical expertise is anchored by a solid and diverse academic foundation. She holds a Master of Education in Adult and Workplace Education from the Queensland University of Technology and a Bachelor of Arts in Cultural Studies from Griffith University. Committed to holistic and cutting-edge professional development, her international training includes studying Core Energy Management with Dr. William Bloom in Scotland and participating in life transition and change workshops in New York. Joan is also a highly certified practitioner, holding credentials as an MBTI and MTR-I facilitator, an accredited 1:1 HeartMath provider, a PSYCH-K facilitator, and a Level 2 Reiki practitioner.  Her proven ability to drive meaningful cultural shift and staff engagement has made her a trusted partner for elite institutional clients. Joan's impressive portfolio features major government and public entities, including the Australian Taxation Office, the Australian Broadcasting Commission, the Australian Public Service Commission, Brisbane City Council, and the Queensland University of Technology.

Leadership DevelopmentChange ManagementWorkplace Cultural ChangeTeam Building & DynamicsConflict Management

Dr. Jenny Brown

Consultant

An Associate Professor of Medicine, clinician, and strategist who bridges mainstream medicine with mind-spirit health and organizational culture change.

Dr. Jenny Brown is an Associate Professor of Medicine, a practicing clinician, and an award-winning executive consultant who uniquely bridges mainstream medical practice with an understanding of how the mind and spirit influence health. Her multi-faceted career spans clinical excellence, academic teaching, and high-level corporate governance, allowing her to bring an extraordinarily holistic perspective to both patient care and organizational health.  As a dedicated medical educator, Dr. Brown has spent years shaping the next generation of healthcare professionals by developing and delivering comprehensive clinical teaching programs for both undergraduate students and physicians in training. Her deep love for clinical medicine remains the foundation of her work, providing her with a unique philosophy: she views managing a complex organization through the same diagnostic, collaborative, and care-oriented lens used when treating an individual patient.  Dr. Brown's exceptional leadership capabilities were demonstrated during her tenure as the Chief of Medical Staff at Mater Health Services. Serving on an executive team managing over 3,500 staff and overseeing half a million occasions of service annually, she successfully steered the institution through massive strategic growth. She authored the organization's comprehensive corporate plan and spearheaded a sweeping cultural transformation strategy—a monumental achievement that earned her the prestigious Telstra Queensland Business Woman of the Year award. Today, she leverages this powerful blend of clinical insight and executive wisdom to help organizations build resilient, healthy, and highly effective cultures.

Healthcare Governance & LeadershipCorporate Strategic PlanningOrganization Culture ChangeMedical Education & TrainingMind-Body Health Integration

What We Do

How We Support Change

Leadership Development & Executive Coaching

Authentic, change-capable leaders at every level, with time off the treadmill to begin again.

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Cultural Renewal & Change Management

Shifting culture so people take responsibility, with practical support to lead change that lasts.

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Team Excellence & Interpersonal Skills

Real synergy and people skills that improve relationships at work and at home.

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Why Organisations Choose Us

  • Highly customised, in-house programs
  • Grounded in psychology and education
  • Practical tools people use at work and at home
  • Observable, lasting behaviour change
  • 20+ years with public and private sector leaders
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How Change Happens

Our Approach

Step 1

Listen & Diagnose

We start by understanding your people, culture and goals.

Step 2

Tailor the Program

A highly customised, in-house program built around you.

Step 3

Teach & Practise

New skills learned and rehearsed in a safe, practical setting.

Step 4

Embed Lasting Change

Reinforcement until new behaviour becomes second nature.

What Our Clients Say

Words from the people we’ve worked with

Jane has an uncanny ability to see through the issues holding back teams, individuals or reform programs.
IG Iain MacKenzieIGEM
Jane’s courses are legend now amongst Station Officers and Area Managers — both in Fire and Ambulance.
QF Assistant CommissionerQueensland Fire & Rescue
Suzanne’s teaching changes people.
DC ManagerDept of Children & Families

Ready to Build a Change-Capable Team?