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The Change Journal

Insights on Leadership & Change

Practical ideas on leadership, culture, communication and personal growth from Jane Downing and The Change Agency team.

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Communication

Changing Really Difficult People: Work on You, Not Them | Stage Three

Stage Three Influencing Skills – Pacing and Leading “PACE AND LEAD” THE PERSON BY USING ASSERTIVE LISTENING FIRST, THEN ASSERTIVE SPEAKING AFTERWARDS. When there is significant conflict and a person is highly…

Jane Downing

Jane Downing

28 Sep 2016 · 4 min read

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Communication

Changing Really Difficult People: Work on You, Not Them | Stage Two

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If you are prepared to do the work, there are three stages to it. STAGE 2 – Remind yourself it’s not Personal. This person’s behaviour is not about you at all. They…

Jane Downing

Jane Downing

21 Sep 2016

Communication

Changing Really Difficult People: Work on You, Not Them | Stage One

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The real question is – are you prepared to do the work on your “self”? If you are, there are three stages to the work. 1. Do the mindfulness. 2. Remind yourself…

Jane Downing

Jane Downing

14 Sep 2016

Communication

When you speak, are you attractive enough to listen to?

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If you want to get heard, you need to understand that people listen when they find you attractive- Interpersonally attractive.  They then feel instinctively compelled to connect with you. It has little…

Jane Downing

Jane Downing

1 Sep 2016

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